Operational Excellence
We collaborate with you to improve, transform or automate your operations and optimize key capabilities and value streams to achieve desired business outcomes.
Your operations and processes are fundamental to your company’s ability to deliver value to get you where you want to be.
Evolving marketplace competition and digital technology disruption requires companies to reimagine their operations and processes in a holistic way to stay ahead of competitors and drive desired business outcomes.
Our Operational Excellence practice enables organizations to address these challenges by architecting and delivering world-class business capabilities while acting as a key pillar in any successful business transformation.
Manoj Sahu
Robotic Process Automation
Why should your customers and employees have to be burdened with manually intensive tasks? Wouldn’t you rather have your staff spend their time working on solving complex problems? With Robotic Process Automation, you can make that a reality.
WHAT DOES OPERATIONAL EXCELLENCE MEAN TO YOU?
Operational excellence can be a game-changer when it comes to solving many of the competitive challenges that companies face today. Companies that effectively leverage operational excellence to address opportunities and threats have an advantage in the marketplace — and uniquely position themselves to deliver unmatched value to internal and external customers.
Operational excellence has a significant impact on company performance; a key is understanding what you’re trying to achieve. Here are the six primary value drivers for operational excellence:
Financial Performance
Optimize the use of assets and resources augmented by revenue growth to deliver strong financial results and competitive advantage.
Business Agility
Adapt rapidly to market opportunities and threats in a cost-effective and productive manner (for example, processes enabled via flexible technology).
Customer Experience
Exceed internal and external customer expectations around quality, customer service and responsiveness while minimizing defects.
Reliability & Predictability
Deliver predictable, repeatable and consistent operational performance
Visibility & Transparency
Enhance visibility of processes and performance through metrics, SLAs, and escalation that allows future issues to be anticipated and corrected proactively.
Scalability
Expand and grow operations efficiently without adding resources, headcount, or cost.
WHITE PAPER
From Out-of-Sync to In Alignment
Deb Peluso, National Strategy Alignment and Architecture Practice Lead, shares how business leaders and change agents can intentionally design organizations for optimal results.
Learn what “alignment” is, why your business needs it, and how to align from both the outside in and the inside out.
Plus, get a peek at Centric’s Organization Alignment Framework, our diagnostic and prescriptive guide to align your strategy and architect your operation for peak performance.
OPERATIONAL EXCELLENCE SERVICES
Each of our services work hand-in-hand with one another to drive, enable and sustain process improvements across the organization. Learn more:
Operational Assessment and Roadmap
You need a holistic approach to operational excellence — one that includes people, processes, information and technology. We identify and prioritize improvement opportunities based on your business strategy, desired outcomes and organizational readiness..
Business Process Improvement (BPI)
You’re looking for a lasting, flexible business process improvement solution that can change with your needs — not as a temporary fix. We work with you to deliver measurable operational improvements and results that are sustainable and built on your needs.
Business Process Management (BPM)
You need a disciplined approach to business that gives you understanding, visibility and control while ensuring effective communication. We drive process management by implementing the most appropriate methods, including a focus on delivery through a combined effort of business and IT, providing insight and abilities across multiple technologies, and leveraging our “modified agile” implementation methodology.
Performance Measurement
To continuously improve, your company needs to focus on the future while recognizing the past, and one way to do that is with consistent measurable results. We drive operational improvement through the definition and alignment of metrics, balanced scorecards and reports to targeted outcomes.
Business Architecture
Are you having difficulty realizing your strategy or business transformation objectives? Together, we define how the organization, processes, metrics, and technologies need to be structured, configured, and integrated to support business strategies and achieve desired outcomes..
Enterprise OPEX Enablement
Your organization needs to focus on aligning, communicating, engaging and training to enable enterprise-wide operational excellence. We can help you by establishing a process-first organization and culture.
WHITE PAPER
From Out-of-Sync to In Alignment
Deb Peluso, National Strategy Alignment and Architecture Practice Lead, shares how business leaders and change agents can intentionally design organizations for optimal results.
Learn what “alignment” is, why your business needs it, and how to align from both the outside in and the inside out.
Plus, get a peek at Centric’s Organization Alignment Framework, our diagnostic and prescriptive guide to align your strategy and architect your operation for peak performance.
Bringing It All Together
Our approach balances delivering immediate improvements with building an operational foundation, which enables ongoing and sustainable improvements. Our goal is to “Think Big, Start Small, and Act Quickly” to enable an agile delivery model within your organization.
Operational Excellence Solutions
Need to ensure efficient workflow and low overhead? Learn about our Sourcing and Procurement capabilities.
Does your supply chain operations put your company on a path toward sustained improvement? Learn more about our Supply Chain service offering.